How to Host Guests with Mobility Challenges: Creating an Accessible Airbnb

Making your Airbnb accessible to guests with mobility challenges is an opportunity to welcome a broader audience and create a more inclusive hosting environment. With thoughtful planning and small adjustments, you can ensure your property meets the needs of guests with limited mobility while complying with accessibility standards.

Why Accessibility Matters

• Expands Your Market: Accessible Airbnbs appeal to guests with disabilities, older adults, and families with strollers.

• Increases Guest Satisfaction: Thoughtful accommodations enhance the guest experience and encourage positive reviews.

• Supports Inclusivity: Offering an accessible space reflects a commitment to equity and hospitality.

1. Assess Your Property’s Accessibility

Understanding the current limitations of your property is the first step.

Key Areas to Review

• Entryways: Are there steps or narrow doorways?

• Bathrooms: Is there space for a wheelchair or grab bars?

• General Layout: Are walkways wide and clutter-free?

Evaluate Using Accessibility Standards

Refer to guidelines like the Americans with Disabilities Act (ADA) for insights on improving accessibility.

2. Make Entryways Barrier-Free

A smooth entryway is essential for guests with mobility challenges.

How to Adapt

• Install a ramp or portable threshold ramp for step-free access.

• Widen doorways to at least 32 inches for wheelchair compatibility.

• Ensure door handles are easy to operate (e.g., lever handles instead of knobs).

3. Enhance Bathroom Accessibility

The bathroom is one of the most important spaces to modify.

Key Features

• Install grab bars near the toilet and shower.

• Use a handheld showerhead and provide a shower chair or bench.

• Ensure the sink is accessible, with space underneath for a wheelchair.

Optional Extras

• Non-slip mats for safety.

• A raised toilet seat for easier use.

4. Optimize Indoor Spaces

A functional and navigable layout ensures comfort for guests.

Furniture Arrangement

• Keep pathways at least 36 inches wide.

• Avoid low furniture that may obstruct mobility aids.

Lighting

• Provide adequate lighting, especially in hallways and stairwells.

• Use motion-sensor lights for convenience.

5. Highlight Accessibility Features in Your Listing

Transparency helps guests determine if your property meets their needs.

What to Include

• Entryway details (e.g., “step-free access with a ramp”).

• Bathroom features (e.g., “grab bars and shower bench available”).

• Photos showcasing accessible areas.

Example Listing Text:

“Our home offers step-free access, a spacious layout, and an accessible bathroom with grab bars and a shower bench, ensuring a comfortable stay for guests with mobility needs.”

6. Provide Mobility-Friendly Amenities

Small touches can make a big difference in guest comfort.

Essentials

• A portable ramp for uneven surfaces.

• Adjustable-height beds or low-profile beds.

• Reachable switches and outlets.

Optional Extras

• A wheelchair-accessible dining table or desk.

• Adaptive utensils or kitchen tools for cooking.

7. Share Local Accessibility Resources

Help guests navigate your area with ease.

What to Include

• Nearby accessible attractions, parks, or restaurants.

• Transportation options like wheelchair-friendly taxis or buses.

• Medical supply stores or clinics for emergencies.

8. Communicate with Guests Before Arrival

Understanding guest needs ensures a smooth stay.

Questions to Ask

• Do they require specific accessibility features?

• Are there additional items you can provide to enhance their experience?

Be Honest

If your property doesn’t meet certain needs, be upfront to avoid misunderstandings.

9. Train Staff or Co-Hosts in Accessibility

Ensure everyone involved in hosting understands the importance of accessibility.

What to Cover

• How to assist guests with mobility challenges respectfully.

• The use and maintenance of accessibility equipment.

10. Gather Feedback for Continuous Improvement

Guest feedback helps you refine your accessibility features.

What to Ask

• Were there any challenges they faced during their stay?

• What additional features would they have found helpful?

The Benefits of Hosting Accessible Stays

By creating an inclusive and accessible Airbnb, you can:

• Attract a Broader Audience: Welcome guests with diverse needs.

• Increase Guest Loyalty: Thoughtful accommodations encourage repeat bookings.

• Stand Out in the Market: Accessible properties are often in higher demand.

Final Thoughts: Accessibility is Good Hospitality

Hosting guests with mobility challenges is about creating a space where everyone feels welcome. By making your property accessible, you not only meet the needs of your guests but also contribute to a more inclusive travel experience.

Ready to make your Airbnb accessible? Explore more hosting tips on Airbnb Expert Hosting Blog and check out our Amazon Shopping List for accessibility tools and essentials.